What is Digital Phone’s hosted IP Service?

A service that brings a fully featured phone system to you, using the worldwide web. Both voice and data are efficiently carried over one connection.

Can I use my existing telephone numbers?

Yes, DSM Telecom can move all your existing telephone numbers over easily.

How do I move/add or change voice lines?

Changes or additions can easily be made by accessing our web portal and following the instructions. Additional help can be provided by calling our support team.

Does DSM Telecom replace my phone system?

Yes. However, if you intend to keep your existing PBX, you can still benefit from our hosted solution with features that your current system may not support.

What are the key benefits of using DSM?

  • Web-based administration
  • Easy to customize
  • Flexible scalability
  • Easy upgrades
  • No premise-based maintenance cost
  • No upfront capital expenditures

What is a SIP trunk?

SIP (Session Initiated Protocol) trunks are virtual circuits delivered over an Internet access line using VOIP technology. SIP trunks are used in conjunction with an IP-PBX and are thought of as replacements for traditional PRI or analog circuits.

What are the cost benefits of using SIP trunking?

SIP trunks are typically less expensive per trunk than a traditional PRI. With SIP trunks you have the flexibility to purchase only what is needed versus a PRI with 23 full channels. Save money by purchasing in increments of 1 rather than 23.

What equipment is required for SIP trunking?

SIP trunks can work with most PBX systems. However, DSM will work with you to ensure compatibility of your existing equipment.

Will I need more Internet connectivity when I buy SIP trunks?

SIP trunks are virtual circuits delivered over an Internet access line. Depending on the number of SIP trunks purchased, and the amount of excess Internet connectivity, a business should consider purchasing more Internet access. However, it’s important to know that when a SIP trunk is not being used, the bandwidth otherwise allocated to a SIP trunk is freed up for use in less intensive applications, such as e-mail and general web use. This dynamic allocation of bandwidth is yet another feature of SIP trunks versus more traditional technologies.