Digital Phone

What is Digital Phone’s hosted IP Service?

A service that brings a fully featured phone system to you using the worldwide web. Both voice and data are efficiently carried over one connection.

Can I use my existing telephone numbers?

Yes, DSM Telecom can move all your existing telephone numbers over easily.

How do I move/add or change voice lines?

Changes or additions can easily be made by accessing our web portal and following the instructions. Additional help can be provided by calling our support team.

Does DSM Telecom replace my phone system?

Yes. However, if you intend to keep your existing PBX, you can still benefit from our hosted solution with features that your current system may not support.

What are the key benefits of using DSM?

- Web-based administration - Easy to customize - Flexible scalability - Easy upgrades - No premise-based maintenance cost - No upfront capital expenditures

TruMobility

If I walk out of Wi-Fi range, will I lose my call?

No. Our system automatically senses the strength of the Wi-Fi signal and will seamlessly switch your call to your cellular provider before the signal deteriorates.

Will my cellphone work with my Wi-Fi network?

Yes. If you’re mobile device is Wi-Fi enabled, chances are that it is compatible with our systems. We are constantly adding to a growing list of compatible mobile devices, so many in fact that we need to constantly update our list.

I often travel to the US or Europe and need to pay for expensive cellular time. Will I be able to use my mobile device in foreign countries?

Yes. As long as you have a reliable Wi-Fi connection, whether you are in a hotel in Amsterdam or sitting in your backyard, our TruMobility service provides you with the same connectivity and visibility as if you were in the office.

So, if I never leave a Wi-Fi area, I would never be charged for any cellular time?

Absolutely. If you place all of your cellphone calls within an accessible and reliable Wi-Fi area, you should never be charged for cellular time by your provider.

Conferencing

How long does it take to set up an account?

Minutes! Contact us at DSM Telecom and we will instantly set up your account using our online application. Once completed, you will receive an email with instructions on how to start using our conference services.

How do I make a conference call?

Send your participants the toll-free access number and participant code with the time and date of your call. To begin the call, the moderator should dial in to the access number five minutes prior to the call and enter their code. Your conference call will begin immediately.

Do I have to sign a service contract?

No, DSM’s conferencing is a pay-per-use service. We do not see the need to restrict your freedom as a customer!

How do I record a conference call?

There are three ways to record a call:
- Set your conference to automatically record every call (this feature can be enabled from your online access.)
- Press *2 when you are ready to begin recording.
- Click on the record icon on your online management tool.

Do all participants require a conference code or just the leader?

For each conference, the moderator assigned will receive a permanent dial in number and two conference codes, a moderator code and a participant code. Provide the participant code to each of your conference participants along with the access phone number. You, the moderator would dial the same access phone number and enter your moderator code.

What is a web conference?

When two or more parties have the need to share information at the same time such as a power point presentation. Web conferencing allows all participants to see what you see anytime, anywhere.

What do I need to run Web Conferencing?

Any current web browser such as Internet Explorer or Firefox.

What kind of files, applications or slides can I share in a presentation?

There are two versions of web conferencing, web lite and web pro. Web lite allows you to share power point presentations while web pro allows you to share your desktop and all other applications.

Long Distance/Toll Free

How do I verify my long distance has been switched?

You may call 1-700-555-4141 to see who your current provider is. This call must be made from the phone in question.

Can I keep my existing numbers?

Yes, toll-free numbers that are switching to another carrier will require a signed order form giving authorization.

When will my long distance plan become active?

The switch usually takes about three to 10 business days to complete. Once you have agreed to DSM Telecoms toll services and your order has been placed, we will notify your local phone company so they may change the pic code in their switch.

Can my long distance service be included with my hosted solution through DSM Telecom?

DSM Telecom charges a per-minute rate for long distance usage, however; bundling incentives maybe reviewed if required on a case-by-case basis.