Features

  • Multi-Line Hunt Group Call Routing - ring all, linear, circular, round robin, longest idle
  • Configurable Agent States
  • Configurable Call Disposition Codes
  • Monitor, Barge-in, and Whisper Actions for Supervisors
  • Supervisor Dashboard - statistical data and reporting
  • Agent Dashboard
  • Multi-Queue Membership
  • Call Wrap-Up with Configurable Timer
  • Multiple Language Support (English, French, Spanish)
  • Ad-Hoc and Standardized Reporting with Emailed Reports
  • Caller ID Lookup with URL-Based CRM Integration (with Accession Desktop Clients)
  • Time of Day/Day of Week Routing(Premium Attendant)
  • Music on Hold/Messages on Hold
  • Zero Out of Queue

Cloud Contact Centre
Features: